Delivery cost can vary depending on the item, size and weight of your order. When we know what you want to order, we will bundle the items to determine the most cost effective way to get them to you. If you have a large, multi-item order, please allow us a day or two to work out the best shipping arrangement for you.

Our policy is given to you to sign before we ship. Some items are non-returnable. We require customers to sign for delivery (delivery without signature will waive your right to claim damaged merchandise). If the shipment appears damaged open it in front of the shipping company, note any damage or refuse it. We will file a claim and arrange to replace your merchandise. Save all original packaging.

If there is hidden damage, we will ask you to take a photo of the damage and email it to our service department for review. We inspect the merchandise before it is packed and shipped, and attempt to catch any possible problems at that time. Unfortunately, buying furniture online involves some ‘risk’ in presumption of finish and overall appearance.

For all returns the original sales invoice must be presented. Our policy varies depending on the nature of the item, i.e. clearance, regular stock, floor model, with packaging or without, etc. For full details on our return policy, please visit www.ladiff.com.

All items sold carry a manufacturer’s warranty that may apply. Customer is responsible for all costs to return items for warranty repair or replacement. Customer is responsible for maintaining receipts and other documents required to verify purchase for any warranty claims. For full details on our warranty, please visit www.ladiff.com.

LaDiff prides itself on our diversity, and we understand you might not “click” with every person you work with. If you find that you would like to work with someone different, you can request to work with a different salesperson without worry- we have a team committed to making sure you get the best match- for your furniture and for your sales experience.

LaDiff has a team of Design Specialists at the ready, free of charge!

LaDifférence is located in downtown Richmond, Virginia, a stone’s throw from Interstate 95. We are a large (45,000 square foot), single location store. We do not have locations in any other cities. If you are interested in a product on our website that we cannot ship to you effectively, if possible, we will try to recommend to you a retailer closer to your home.

If you are unable to visit LaDiff, then we are delighted to assist you via phone (866-4LA-DIFF) or by email. We feel it is in your best interest to speak to a sales consultant directly about the items you want. They can discuss specific options, particulars about certain finishes, and lead times. When you send us your order by email, we will respond to you with availability, shipping and more.

Many of our suppliers prefer that their product be sold in a “bricks and mortar” store, so that the consumer can make an educated decision in person. They restrict pricing online for any of their retailers. When you add this item to your ‘shopping cart’ or call our toll-free number (1-866-4LA-DIFF), we will provide you with a price!

Whether you are shopping online or in the store, our sales team will stay in touch with you regarding availability and shipping time. The item will be reserved for you when we have received payment or deposit. The method of delivery, your location, and the timeliness of signing off on paperwork are all factors that affect and determine transit time.

Because we are a ‘bricks & mortar’ store, most of our customers walk in to shop and buy. We feel it is fair to price all of our merchandise – in the store or on line – at the same price. Shipping is added later as a real cost, rather than increasing the price of the merchandise to absorb that expense, as some other retailers are doing